1. About these Terms
QueenSkiilia is operated by QueenSkillia Ltd (RC 9666003), a private company limited by shares incorporated in Nigeria (“QueenSkiilia”, “we”, “us”). These Terms of Service (the “Terms”) govern your use of the QueenSkiilia website and mobile app (together, the “Platform”).
By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
2. Who can use QueenSkiilia
You may use the Platform only if:
- you are at least 16 years old. If you are under 18, you may only use the Platform with the consent and supervision of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your activity;
- you can form a binding contract (or your guardian can, on your behalf);
- you are not barred from using the Platform under any applicable law, and have not previously been removed from the Platform; and
- where you register as a business, you are authorised to act for that business.
Withdrawing money requires a bank account in your own name. If you cannot hold one, you cannot be paid through the Platform.
3. Your account
We sign you in with a one-time code sent to your email — there is no password. You are responsible for keeping access to your email secure, and for everything that happens under your account.
- Register as either a Talent (student) or a Business. Your account type determines what you can do.
- Give accurate information and keep it up to date. Impersonation is not allowed.
- One account per person or business, unless we agree otherwise in writing.
- Tell us promptly at rukkiecodes@gmail.com if you think your account has been compromised.
4. What QueenSkiilia is — and is not
QueenSkiilia is a marketplace. We help businesses find student talent, hold project funds in escrow until work is approved, and provide tools like chat, portfolios and skill certification.
We are not a party to the contract between a Business and a Talent. The work agreement is between those two users. We are not an employer, employment agency, recruiter, or a partner or agent of either side. Talent are independent contractors, not our employees. We do not supervise or control the work.
We do not guarantee that a Business will find suitable Talent, that a Talent will find work, that any work will be of a particular quality, or that any project will be completed. Each user is responsible for satisfying themselves about the other.
5. Identity verification
To reduce fraud we may ask you to verify your identity by submitting a photograph of a government-issued identity document, a photograph of your face (a selfie), and — for businesses — a business registration document. Our team reviews these submissions.
- You must not submit forged, altered or another person's documents. Doing so will result in permanent removal, and may be reported to the authorities.
- We may limit access to features (including payouts) until verification is complete.
- Verification is a fraud check, not a guarantee. A verified badge does not mean we endorse a user or vouch for their work.
How we handle identity documents and face images is explained in our Privacy Policy.
6. Projects and engagements
- A Business posts a project with a description, required skills, a budget and a delivery window (in days).
- Talent apply. The Business selects one Talent. The delivery countdown starts when the Talent is selected, not when the project is posted.
- The Business funds escrow, the Talent does the work and submits deliverables, and the Business reviews them.
- The Business may approve the work (which releases funds and completes the project) or request a revision.
- A Business may cancel a project before Talent is selected. Once escrow is funded, money is only moved as described in section 7.
Businesses must describe projects honestly and must not post work that is illegal, deceptive, or academic work submitted as a student's own (for example, having Talent sit an exam or write an assignment to be passed off as the Business's own academic work).
7. Payments, escrow and fees
7.1 Currency and exchange rates
Project budgets are quoted in USD. Payments are processed by Paystack and charged in NGN. We convert the budget using an exchange rate obtained from a third-party rate provider at the moment the escrow is funded. That rate is fixed on the escrow and is used for that project. Rates move; the Naira amount you are charged may differ from a rate you see elsewhere.
7.2 Escrow
Before work begins, the Business pays the full project budget, which is held in escrow. Funds are released only when the Business approves the work, or when we resolve a dispute (section 13), or are refunded to the Business where applicable. We do not hold or store your card details — Paystack does.
7.3 Our fee
QueenSkiilia charges a 10% service fee on each project. The fee is calculated on the project budget and is deducted from the Talent's payment.
In practice: the Business pays the full budget; on release the Talent receives the budget minus 10%. For example, on a $100 project the Business pays $100 and the Talent is credited $90.
Paystack and your bank may charge their own fees, which are not ours and are not included in the above.
7.4 Release, revisions and refunds
- Approval releases the money. Approving the work marks the project complete and credits the Talent's wallet. Approval cannot be undone.
- A Business may request revisions before approving.
- Where a project does not proceed, or where a dispute is resolved in the Business's favour, escrow may be refunded to the Business in whole or in part.
- Do not withhold approval of work that has been properly delivered in order to avoid paying. That is a breach of these Terms and may be resolved against you in a dispute.
7.5 Taxes
You are solely responsible for determining and paying any taxes that apply to money you earn or spend through the Platform. We do not provide tax advice and we do not withhold tax on your behalf.
7.6 Off-platform payments
You must not arrange payment outside the Platform for work introduced through the Platform in order to avoid our fee. Doing so removes your escrow protection, and we may suspend or remove your account.
8. Wallets and withdrawals
When funds are released, the Talent's net share is credited to a USD balance held in their QueenSkiilia account (their “wallet”). This is a record of what we owe you. It is not a bank account, it is not a deposit, and it does not earn interest.
- To withdraw, a Talent adds a payout bank account. We confirm the account name with Paystack before it can be used.
- On withdrawal, the USD balance is converted to NGN at an exchange rate obtained at that time, and transferred to your bank account through Paystack.
- You are responsible for the accuracy of your bank details. We cannot recover money sent to an account you entered incorrectly.
- Withdrawals may be delayed or held where verification is incomplete, where we suspect fraud, or where a dispute is open.
9. Deliverables and intellectual property
Ownership passes on payment. When a Business approves the work and the funds are released, all intellectual property rights in the deliverables produced for that project transfer to the Business, unless the Business and the Talent agree otherwise in writing. Until then, the Talent retains those rights.
The Talent keeps the right to show the work. Even after ownership transfers, the Talent may display the deliverables in their QueenSkiilia portfolio and describe their contribution, and grants us a licence to host and display that portfolio entry. A Talent may set a portfolio item to private at any time, and may make it public, in which case it can be viewed by anyone with the link.
If a project involves confidential material, or the Business does not want the work shown publicly, the Business and the Talent should agree that in writing before the work starts. Talent must not publish material that is confidential or that would infringe someone else's rights.
Talent warrant that their deliverables are their own original work, do not infringe anyone's rights, and are free of undisclosed third-party or licensed material.
10. Skill certification and exams
- Skill exams are priced in USD and paid for before you take them. As with project funding (section 7.1), the payment is charged in NGN by Paystack, converted at an exchange rate obtained at the time of purchase. Exam fees are non-refundable once an attempt has started, including if you fail, run out of time, or leave the exam.
- Exams are generated and marked using artificial intelligence. Your answers are sent to a third-party AI provider for marking (see our Privacy Policy). Automated marking can be imperfect. If you believe a technical fault affected your result, contact us and we will review it; otherwise results are final.
- Exams are timed. You must complete an attempt yourself, without help from another person or tool. Cheating, sharing questions, or having someone sit an exam for you will void the result and may lead to removal.
- A passed exam produces a certificate with a code that anyone can verify. We may revoke a certificate if it was obtained by cheating or fraud, or if it was issued in error.
- A certificate says you passed our exam on a date. It is not a professional or academic qualification, and it is not a promise of work, income or a particular skill level.
11. Your content, portfolio and reviews
“Your content” means anything you put on the Platform — profile details, project descriptions, messages, files, portfolio items, images and reviews.
- You keep ownership of your content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and display it, only so far as needed to operate and promote the Platform. This licence ends when you delete the content, except where it must be retained (section 15) or has already been shared with others.
- You are responsible for your content and must have the rights to post it.
- Reviews must be honest and based on a real engagement. Do not post fake reviews, buy or trade reviews, or threaten a bad review to extract something from a user.
- Public information — such as your profile, your public portfolio items and any certificates — can be seen by anyone, including people without an account.
12. Acceptable use
You must not:
- break the law, or use the Platform to arrange anything illegal;
- post content that is fraudulent, misleading, defamatory, obscene, hateful, or that harasses, bullies or threatens anyone;
- post sexual content, or solicit sexual services;
- infringe anyone's intellectual property, or post confidential information you have no right to share;
- impersonate anyone, or misrepresent your identity, skills, qualifications or affiliation;
- ask a Talent to produce academic work to be passed off as someone else's own;
- circumvent our fees by taking payment off-platform (section 7.6);
- manipulate ratings, likes, the leaderboard, or exam results;
- upload malware, scrape the Platform, use bots, probe our security, or attempt to access data that is not yours;
- use another user's account, or share your access with someone else.
13. Disputes between users
If a Business and a Talent cannot resolve a problem themselves, either may raise a dispute on the project.
- Raising a dispute freezes the escrow until it is resolved. Use it for serious problems — for ordinary feedback, use chat or request a revision.
- Both sides may submit an explanation and evidence. Our team reviews it and decides what happens to the money held in escrow: release it to the Talent, refund it to the Business, or a combination.
- Our decision is final as to the funds we hold. We decide only where the escrowed money goes. We are not a court and we do not decide the wider legal rights between you — nothing here stops you pursuing your own legal remedies against the other user.
- Do not misuse the dispute process to delay payment or pressure a user.
14. Moderation, suspension and termination
Users can report other users, projects and messages. We may review content and take action, including removing content, limiting features, withholding payouts pending investigation, and suspending or permanently removing an account.
We may act where we reasonably believe you have broken these Terms or the law, or where it is necessary to protect users, the Platform or a third party. Where reasonable, we will tell you why. You can appeal by emailing rukkiecodes@gmail.com.
If your account is removed, money properly owed to you for completed and approved work remains payable, subject to any dispute, investigation or legal obligation.
15. Deleting your account
You can delete your account at any time from Settings. Your account is deactivated immediately and permanently deleted after 30 days. During that window you can ask us to restore it by emailing us from your registered address.
We retain records of transactions after deletion where we must, for tax, accounting, anti-fraud and legal reasons. Content you shared with others (for example, messages you sent, or a review you left) may remain visible to them. See our Privacy Policy for detail.
You should withdraw any wallet balance before deleting your account, and you should not delete your account while a project, payout or dispute is open.
16. Our intellectual property
The Platform — including its software, design, branding and content we create — belongs to us or our licensors. We grant you a limited, personal, non-transferable, revocable licence to use the Platform in accordance with these Terms. You may not copy, modify, reverse-engineer, resell or create derivative works from it, except where the law says you may.
17. Disclaimers
The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all warranties, conditions and representations that are not expressly set out in these Terms.
We specifically do not promise that:
- the Platform will be uninterrupted, secure or error-free;
- any Business or Talent is suitable, honest, skilled or solvent, or that they will perform;
- you will find work, find talent, earn any amount, or pass any exam;
- verification, ratings or certification guarantee anyone's conduct or ability;
- automated exam marking will be free from error.
Nothing in these Terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud.
18. Limitation of liability
To the fullest extent permitted by law:
- we are not liable for the acts or omissions of any Business or Talent, for the quality, legality or delivery of any work, or for any dispute between users beyond how we apply escrow under section 13;
- we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, opportunity or data;
- we are not liable for losses caused by a third-party service we rely on (for example a payment provider or exchange-rate provider) where we have taken reasonable care in selecting it;
- our total liability to you, for all claims arising out of or connected with the Platform, is limited to the greater of (a) the total service fees we actually earned from your transactions in the six months before the event giving rise to the claim, and (b) any amount we are holding in escrow or in your wallet for you at that time.
19. Indemnity
You agree to indemnify us against any loss, liability, claim or reasonable cost (including legal fees) arising from your breach of these Terms or the law, your content, or your dealings with another user — except to the extent it was caused by us.
20. Changes
We may change the Platform, and we may change these Terms — for example to reflect new features, or a change in the law or our fees. If a change is material we will give you reasonable notice (for example, in-app or by email) before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Platform and delete your account.
Changes do not apply retroactively to a project whose escrow is already funded.
21. Governing law and jurisdiction
These Terms, and any dispute arising out of them or the Platform, are governed by the laws of the Federal Republic of Nigeria, and are subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.
Before starting legal proceedings, please contact us at rukkiecodes@gmail.com so we can try to resolve the matter.
If any provision of these Terms is found to be unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it.
