Delete your account and data
Effective 11 July 2026
You can delete your QueenSkiilia account and personal data at any time — from inside the app, on the web, or by emailing us if you no longer have access. This page explains exactly what is removed, what we must keep, and how long it takes.
1. Delete it yourself
Deleting your account for the QueenSkiilia app, published by QueenSkillia Ltd (RC 9666003), takes under a minute:
In the mobile app
- Open Settings (the gear icon on your home screen).
- Scroll to the bottom and tap Delete account.
- Read what will be removed, then type DELETE to confirm.
- Tap Delete my account.
On the web
- Sign in and go to Settings → Delete account.
- Type DELETE to confirm, and submit.
2. If you can’t sign in
If you have uninstalled the app, lost access to your account, or would simply rather we did it for you, email rukkiecodes@gmail.com with the subject “Delete my account”.
Please email from the address you registered with. That is how we confirm the request is really from you. If you cannot, we will ask you for other information to verify your identity before we delete anything — we will not delete an account on an unverified request, because that would let someone else destroy your data.
We will action a verified request without charge, and confirm by email when it is done.
3. What gets deleted
Deleting your account permanently removes:
- your profile — name, email, profile photo, country, bio;
- your student or business profile — university, skills, skill level, company name, website, industry;
- your portfolio items and every file and image you uploaded;
- your identity verification submissions — the photo of your identity document, your face photo, and any business documents;
- your project activity — applications, submitted work, and revision history;
- your chat history;
- ratings and reviews about you, and your dispute and report history;
- your notification history and preferences;
- your saved payout bank details.
4. What we keep, and why
Two things survive deletion. We are not keeping them to hold onto you — we either have to by law, or cannot remove them without deleting someone else's data.
| What | Why | How long |
|---|---|---|
| Transaction records — payments, escrow, our fee, payouts, and their references and amounts. | Tax, accounting and anti-fraud law requires us to keep financial records. They are retained in a form that is no longer linked to your live profile. | As long as the law requires (typically several years). |
| Content already shared with another person — a message you sent them, or a review you left on their profile. | It also forms part of the other user's record of their own project. Deleting it would rewrite their history. | While their account exists. |
Everything else in section 3 is removed. See our Privacy Policy for our full retention rules.
5. How long it takes
- Immediately: your account is deactivated. You are signed out, your profile stops appearing anywhere on the Platform, and you cannot sign back in.
- For 30 days: the data is recoverable. If you change your mind, email rukkiecodes@gmail.com from your registered address and we can restore the account. This window exists to protect you from an accidental or malicious deletion.
- After 30 days: the data listed in section 3 is permanently deleted and cannot be recovered by you or by us.
If you want your data destroyed sooner than 30 days, say so in your email and we will action it.
6. Before you delete
Withdraw your wallet balance first. If you are a talent and you have money in your QueenSkiilia wallet, withdraw it to your bank before deleting — you will not be able to reach it afterwards.
Also avoid deleting your account while a project, payout or dispute is still open. Deleting mid-project leaves the other user stranded, and can prevent us from paying you money you have earned.
7. Contact
App: QueenSkiilia
Developer: QueenSkillia Ltd (RC 9666003)
rukkiecodes@gmail.com
If you are unhappy with how we handled a deletion request, you can complain to the Nigeria Data Protection Commission (NDPC).